INFORMATION WE COLLECT
We pride ourselves on being open and transparent and limit the data we collect and use to respect your privacy. When you use our Sites and Apps we collect:
Account information, such as username, email address, and login credentials. We use this information for account creation and access, Wi-Fi SSID and Wi-Fi password, for device connectivity purposes and IP address, for approximate location information.
Your local time zone, for schedule-based features like Night Light.
Billing information, such as billing address and credit card information. We use this information for order fulfillment purposes.
Support information, such as customer support chats, video chats, and photos uploaded to support representatives. We use this information to provide technical and customer support. Please note, any additional personal information you provide through customer support will be collected by schaduf.com
The additional information you choose to share, such as data about the number of rooms in your home, the type of light bulbs you use, and information related to scheduling installation.
In addition to the above, we collect information specific to Pro Account users, including:
Company name, phone number, email, website, and physical address
Contractor licensing number and state.
Referrals and annual product sales. We use this Pro Account information for business verification and fraud reduction purposes.
We also collect non-personal data from our website and app, including your device, make and model (including device and application identifiers), OS/browser version, app version, usage statistics, the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
HOW WE USE YOUR PERSONAL DATA
We use the personal data we collect from you to provide, develop, and improve schaduf.com products and services, including:
to help you figure out the right schaduf.com products for you and to configure them to meet your needs,
to schedule installation, to respond to customer service requests, and to troubleshoot the Services;
to send you notifications related to your service, purchases you make through the website and customer service notifications.
to inform you about new features or products we think you would be interested in.
to solicit and publish customer testimonials on our website and share testimonials with retail vendors, who may also publish testimonials on their own platforms. We will only publish or share testimonials from you with your consent. To request removal of a published testimonial, please email us firstname.lastname@example.org
to detect and protect against error, fraud or other criminal activity; to defend against third party claims, and to enforce our Terms of Service.
for research purposes and to help us make sales, marketing, and business decisions.
WHEN WE WILL SHARE YOUR PERSONAL DATA
Your privacy matters to us. We share your personal data only in the following limited circumstances:
Based on your consent. For example, we may share your personal data with an installation partner when you schedule an installation through our website.
For external processing. For example, we may share your personal data with a service provider for payment processing purposes. We contractually limit our service providers from using this data for any other purpose.
Legal duty. If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
We may also use and share aggregated or non-personal data (data that cannot reasonably be linked back to you). For example, we may use non-personal data to create an infographic on the percentage of homes with burnt-out incandescent bulbs. If we share this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.